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Why isn't my site showing?

Almost every problem with a personal site is one of the following. Work down the list in order.

My address shows "Site not found"

Check, in this order:

  1. Have you claimed a handle? No handle means no address. See [Claim your web address](claim-your-web-address).
  2. Is one of your sites marked Live? Three drafts and nothing published leaves the address with nothing to serve. Click Publish on the one you want.
  3. Did you take it offline? The row will say Publish rather than Take offline.
  4. Did you change your handle? The old address stops working immediately and nothing forwards. Share the new one.
  5. Did you accidentally clear your handle? Saving an empty box removes it and takes a live site down with it. Claim it again.

A particular page shows "Page not found"

Your site is live but that page hasn't been published. Publishing the site chooses which site is public; publishing a page is a separate action in the editor.

Open the editor, go to the page, and click Publish in the top bar. Do it for every page you've edited — it only ever publishes the page you're looking at.

I published, but I still see the old version

  1. Wait about five minutes. Published pages are cached for speed.
  2. Hard-refresh your own browser — Ctrl+Shift+R, or Cmd+Shift+R on a Mac. If colleagues can see the change and you can't, it's your browser.
  3. Check you published the right page. A red Publish button with a dot means that page still has unpublished changes.

Adding `?anything` to the address does not force a fresh copy here, even though that trick works elsewhere.

I saved but nothing changed publicly

Save stores a private draft. Publish makes it public. See [Publish your site](publish-your-site).

The exceptions are Nav & footer, Site settings and SEO — those go live the moment you save them, with no publish step.

A button on my page goes to the wrong site

If you typed a link like `/contact`, it points at your community's contact page, not yours — your pages live under `/a/your-handle`.

Use the page picker in the link field and choose the page from the list instead of typing a path. Menu links, the logo and listing cards are handled for you; hand-typed paths are not.

My listings section is empty

Set to My listings and you have none active, or set to All community inventory and your community has none published. Also check whether Limit to market centres has narrowed it to an empty area. See [Show your listings](show-your-listings).

Contact-form messages aren't reaching me

They're not meant to yet — general contact-form messages go to your community's owners and admins, not to your Leads Inbox. Property enquiries on your own listings do reach you. See [Where your enquiries go](where-your-leads-go).

Someone else's name is on my site

Older sites, created before this was fixed, kept the placeholder name from the starter template. Open the editor, go to Nav & footer, and correct the brand text, tagline and copyright line. Check the About and Home pages too — a placeholder biography may still be sitting in the text.

A slideshow or form doesn't work in the editor

It isn't broken. Interactive sections show a still first frame on the canvas and only run on the real page. Use the eye icon preview.

A button in the editor says "Unauthorized"

A few controls in the editor were built for community admins. Re-host all external in the Assets panel is one of them. Upload the image directly instead.

I can't create another site

You're at three, which is the limit, and there's no way to delete one yourself. Reuse one of your drafts, or ask your community admin to clear a slot.

Your community has switched the feature off. Note that an already-published site stays public in this situation — if you need it taken down, ask your community admin.