Manage roles and members

Your community runs on a five-tier role ladder. As an Owner or Admin you manage who sits where, within the limits of your own authority.

The roles, top to bottom#

1. Super Admin — the platform operator (all communities). Not something you assign.
2. Community Owner — the contract holder. Can't be demoted except by the platform operator.
3. Community Admin — nearly everything an Owner can do, minus owner-level governance.
4. Manager — operational staff; the black admin panel only (content, roster, shared leads).
5. Agent — the member portal.

Change a member's role#

1. Go to the Platform Console (orange panel) → your community → Members.
2. Find the member and open their row.
3. Set their role. You can only grant roles below your own tier and only within communities you administer.
4. Save. Members gaining privileges (Admin, Manager) get a role-appropriate email automatically.

Suspend or reactivate access#

Suspension works on two levels — be clear which you mean:

1. This community only — suspend the member's membership; they can still sign in but this community gates them out. Use this for a roster change.
2. The whole account — a platform-level ban that blocks sign-in everywhere. This is a platform-operator action.

To suspend a membership, open the member's row and set their status to suspended; reactivate the same way.

Troubleshooting#

I can't demote or remove an Owner#

Owners are protected — only the platform operator can change an Owner's role. This prevents a community from accidentally locking itself out.

A promoted member still can't reach the admin panel#

Confirm their status is active (not invited/suspended) and that they've signed out and back in, so their new role loads.