Work the shared team leads inbox

Individual agents see the leads from their own listings. As community staff (owner, admin, or manager) you also get a shared inbox covering every lead the community generates — so nothing slips through, even if an agent is slow to respond.

Open the shared inbox#

1. In the Admin Panel, go to Leads.
2. You'll see all inquiries across the community, newest first, with the property and the owning agent shown on each.
3. Unread leads are flagged so you can spot fresh activity at a glance.

Make sure leads reach the right person#

1. Each lead is tied to the listing it came from, and routes to that listing's owner.
2. If a lead is on an unassigned or mis-assigned listing, fix the listing's owner so the lead — and future ones — land with the right agent.
3. Speed matters: the fastest reply usually wins the deal, so use the shared view to nudge agents on leads sitting unread.

Set who gets notified#

Lead notification emails go to a per-community address set in the feature settings. If those alerts should reach a team inbox or a specific coordinator, ask a Community Owner or Admin to update the Leads notification recipient in Features & Settings.

Troubleshooting#

A lead isn't showing for the agent, only in the shared inbox#

The agent only sees leads on listings they own. If it should be theirs, reassign the listing's owner — the lead follows.

We're getting duplicate or spam leads#

Lead capture is rate-limited and de-duplicated automatically, so real duplicates are rare. If you see a pattern of junk, flag it to the platform operator — the intake protections can be tuned.