---
title: "Where enquiries from your site go"
url: "https://mycommunitysync.com/where-your-leads-go"
community: "CommunitySync"
description: "Enquiries from your site don't all reach you the same way — property enquiries go to the listing's owner, while general contact-form messages go to your community."
updated: "2026-08-13T11:28:38.772+00:00"
---

# Where enquiries from your site go

*My Website*

Read this before you rely on your site to bring you business. Enquiries from a personal
site are routed in **two different ways**, and only one of them lands with you.

## Property enquiries

When a visitor opens one of your **listings** and enquires from that property's page,
the enquiry goes to **the agent who owns that listing**.

- If it's **your** listing, it reaches you, and you'll find it in **Leads Inbox** in
  the sidebar.
- If your Listings block is set to **All community inventory**, most of the properties
  on your site belong to colleagues — and those enquiries go to **them**, not to you.

If your site is meant to generate your own business, set the Listings block to **My
listings**. See [Show your listings](show-your-listings).

## General contact-form messages

A **Lead form** or **Contact** section placed on one of your pages behaves differently.
Those messages are recorded as **community** enquiries and notify your **community's
owners and admins** — they do **not** appear in your Leads Inbox.

So if you add a "get in touch" form to your home page and wait for it to show up under
Leads Inbox, you'll be waiting for something that isn't coming.

**This is a known gap and we're working on it.** Until it's fixed, here's what to do.

## What to do in the meantime

Pick whichever suits you:

- **Put your own contact details on the page.** A phone number and email address in a
  Text or Contact section reach you directly and can't be misrouted. This is the
  reliable option.
- **Lean on property enquiries.** Set Listings to **My listings** and let the
  individual property pages do the work — those do route to you.
- **Agree a hand-off with your community admin.** They receive the form messages, so
  ask them to forward anything that came from your address.

## How to tell where a message came from

Enquiries record which page produced them, so your community admin can see that a
message arrived from `/a/your-handle`. If you've agreed a hand-off, that's what lets
them spot yours.

## Quick reference

| Where the visitor enquires | Who receives it |
|---|---|
| A property page for **your** listing | **You** — Leads Inbox |
| A property page for a **colleague's** listing | That colleague |
| A **Lead form** or **Contact** section on your page | Your community's owners and admins |
| Your phone number or email printed on the page | You, directly |

### My Website

- [Your site and your community's brand](https://mycommunitysync.com/your-site-and-your-brand.md)
- [Your personal website — what it is and how it works](https://mycommunitysync.com/my-website-overview.md)
- [Claim your web address](https://mycommunitysync.com/claim-your-web-address.md)
- [Create your site from a starter](https://mycommunitysync.com/create-your-site-from-a-starter.md)
- [Edit your site](https://mycommunitysync.com/edit-your-site.md)
- [Publish your site (and the two different Publish buttons)](https://mycommunitysync.com/publish-your-site.md)
- [Manage your three sites](https://mycommunitysync.com/manage-your-three-sites.md)
- [Show your listings on your site](https://mycommunitysync.com/show-your-listings.md)
- [Why isn't my site showing?](https://mycommunitysync.com/my-website-troubleshooting.md)