---
title: "Knowledge Base"
url: "https://mycommunitysync.com/knowledge-base"
community: "CommunitySync"
---

# Knowledge Base

*Knowledge Base*

## Find the right guides for your role

Quick answers for agents, managers and community owners — pick your section below.

## For Agents

Getting started, listings, rental reports, questionnaires and your leads inbox.

- [Add your photo and logo](https://mycommunitysync.com/add-photo-and-logo.md): Upload the headshot and logo that brand your listings, reports, and public directory profile — and turn on the toggle that puts you on your community's website. (2026-07-09)
- [Claim your web address](https://mycommunitysync.com/claim-your-web-address.md): Pick the handle that becomes your public web address. You need one before you can create a site, and changing it later breaks every link you've shared. (2026-08-13)
- [Complete your CommunitySync profile](https://mycommunitysync.com/complete-your-profile.md): Your profile is the branding stamped on every listing, report, and link you share. Fill it in first — here's each field and why it matters. (2026-07-18)
- [Create your first listing](https://mycommunitysync.com/create-your-first-listing.md): Turn a property into a branded, shareable opportunity — published to your community site, your own website, and a trackable link — in a couple of minutes. (2026-07-18)
- [Create your site from a starter](https://mycommunitysync.com/create-your-site-from-a-starter.md): Make your own copy of one of your community's starter templates. It arrives complete and personalised, ready to edit. (2026-08-13)
- [Edit your site](https://mycommunitysync.com/edit-your-site.md): A tour of the website editor — the left rail, the canvas, the settings panel — and the handful of things that work differently on a personal site. (2026-08-13)

[Browse all agent guides](https://mycommunitysync.com/kb-agents)

## For Managers

Managing members, content, the community calendar and where leads go.

- [Add and organize education videos](https://mycommunitysync.com/add-education-content.md): Upload training videos into folders with tags so members can find them — and mark the ones agents are cleared to share with clients. (2026-07-18)
- [Connect a Google Calendar to your community calendar](https://mycommunitysync.com/connect-google-calendar.md): Get your Google Calendar's iCal address and connect it to CommunitySync — plus what to do when Google Workspace hides the secret address or your events show up as "Busy". (2026-07-18)
- [Connect an Apple (iCloud) Calendar to your community calendar](https://mycommunitysync.com/connect-apple-calendar.md): Publish an iCloud calendar and connect its webcal link to CommunitySync — plus what to do when the Public Calendar option is missing on a company-managed Apple account. (2026-07-18)
- [How often the calendar syncs (and how to sync now)](https://mycommunitysync.com/calendar-sync-frequency.md): Your connected calendar refreshes automatically every hour. Here's when that happens, how to force an immediate sync, and how to check a feed's sync health. (2026-07-18)
- [Invite a member to your community](https://mycommunitysync.com/invite-a-member.md): Add an agent to your community by email — with their role and market center set at invite time — or send them the public onboarding form. (2026-07-18)
- [Work the shared team leads inbox](https://mycommunitysync.com/work-the-team-leads-inbox.md): Community staff see every lead the community generates in one shared inbox — here's how to monitor it and make sure inquiries reach the right agent. (2026-07-18)

[Browse all manager guides](https://mycommunitysync.com/kb-managers)

## For Owners & Admins

Branding, roles & permissions, and turning platform features on and off.

- [Add a blog to your website](https://mycommunitysync.com/add-a-blog.md): Stand up a blog (a post template, a /blog index, and posts) and publish your first article. (2026-07-18)
- [Add a contact or lead form to your website](https://mycommunitysync.com/add-a-lead-form.md): Capture inquiries straight into your community’s leads inbox with the Lead form or Contact (elaborate) block. (2026-07-18)
- [Add a hero banner (Basic, Advanced, or App)](https://mycommunitysync.com/hero-blocks.md): The three hero blocks that open a page — a simple text hero, a full media banner, and a product-showcase mockup. (2026-07-18)
- [Add a TL;DR and FAQ to a post](https://mycommunitysync.com/post-tldr-and-faq.md): Give any post a short summary callout and an FAQ accordion — readers get the gist at a glance, and the Q&A is marked up so AI search can quote it. (2026-07-22)
- [Add alt text to images (accessibility & SEO)](https://mycommunitysync.com/image-alt-text.md): Give each image a description for screen readers and search engines — or mark it decorative. (2026-07-18)
- [Add an agent directory (and team blocks)](https://mycommunitysync.com/agent-directory-on-your-website.md): Put a searchable directory of your community’s agents on your site — plus the hand-picked Team and single-agent Bio blocks. (2026-07-18)

[Browse all admin guides](https://mycommunitysync.com/kb-owners)